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- Type of health facility
- Diagnostic center
- Diagnostics
- Ultrasound, X ray centre, Mammogram, CT scan, DEXA scan, MRI scan
- General medicine
- traumatology, Cancer hospital, mammology
- Physical medicine and rehabilitation
- radiation therapy
Phone number
(650)259-31...— show
Address
- Working hours
Sun
Closed
Mon
8:00AM—4:30PM
Tue
8:00AM—4:30PM
Wed
8:00AM—4:30PM
Thu
8:00AM—4:30PM
Fri
8:00AM—4:30PM
Sat
Closed
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simonmed.com
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4photos SimonMed Imaging - Mountain view
Reviews about SimonMed Imaging - Mountain view
4.0
/ 92 reviews and135 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Cindy M.
January 15, 2023, 7:50 pm
Muy amable, lasecretaria
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Kalley W.
December 29, 2022, 8:24 pm
Lost myinsurance authorization & NOONE called meto tellme. Ibooked this appointment while Iwas out oftown, aday before Ihad toleave town, & Ishowed upto find Icouldn’t get myMRI. Front desk lady brushed meoff soquickly. With such incompetence, it’s surprising they’re still open.
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Company's official reply
December 30, 2022, 3:02 am
Hello Kalley, weappreciate you taking the time toleave usa review. Ifyou would like tospeak with amember ofour management team, please send anemail with your information toinfo@SimonMed.com sowe can reach out toyou. Thankyou.
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Shirley K.
December 8, 2022, 11:32 pm
Very
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Company's official reply
December 9, 2022, 12:04 am
Hello Shirley, thank you somuch for your kind review, wereally appreciateit.
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Ken P.
December 2, 2022, 8:31 pm
Greatjob. Very professional.
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Company's official reply
December 6, 2022, 10:56 pm
HelloKen, thank you somuch for your kind review, wereally appreciateit.
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Loree B.
November 27, 2022, 8:06 pm
The staff was welcoming and kind. The technician, John, couldn't have been more thoughtful explaining the procedure. Wonderful added bonus, hewas very efficient! Absolutely 5gold stars!
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Company's official reply
November 30, 2022, 9:30 pm
Hello Loree, weappreciate your positive review, thankyou.
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Nesma K.
October 31, 2022, 9:17 pm
The team that did myMRI were sopolite and supportive. Hewalked methrough the whole process. Thankyou!
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Company's official reply
November 3, 2022, 8:58 pm
Hello Nesma, thank you somuch for your kind review, wereally appreciateit.
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cristina o.
October 19, 2022, 7:12 pm
The building isa little hard tofind. The office isclean, the front desk receptionist ispolite and inviting. However, Iknew Iwasn’t going tohave apleasant experience during myexam. The technician performing the MRI scan islazy inhis ability tosupport his patients.I began tofeel pain, distress, and claustrophobic. Especially since the tech didn’t provide support during the procedure. Iasked how long itwould take and hesaid 15minutes but henever talked methroughit. Ibegan topanic because Ididn’t know what toexpect inregards totime. After myexam Isat upcompletely stressed because Iwas breathing sohard myheart was pounding. Hethen tells mehe had togo abit longer because Ihad moved several times. Ifyou need anMRI either avoid this place orkeep inmind that the older, friendly tech really isn’t asattentive ashe wants tocome off tobe.… – show
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Company's official reply
October 23, 2022, 9:53 pm
Hello Cristina, weappreciate you taking the time toleave usa review. Your feedback helps usunderstand where wehave opportunities toimprove, thankyou.
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C T.
October 12, 2022, 7:34 pm
Nice staff. Waited anhour inthe waiting room.
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Company's official reply
October 13, 2022, 8:33 pm
HelloC, thank you for taking the time toleave usa review. Webelieve our patient's time isvaluable and strive toprovide timely care. Thankyou.
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Sonoko R.
October 11, 2022, 6:13 pm
Scheduling anappointment isalways hard with this company. After scheduling, everything went pretty smoothly. Ialways have toremember toremind them ofgiving mea CDcopy before Ileave. They don't give acopy ofMRI unless weask them.
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Company's official reply
October 14, 2022, 8:08 pm
Hello Sonoko, weappreciate your feedback and positive review. Thankyou.
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kirk C.
October 6, 2022, 10:03 pm
The nice lady atthe front desk could not beany more professional her customer service isImpeccable and can’t bebeat she gives ahuge warm welcome when you entire the facility she isgreat!
Technician isvery professional makes sure customers are comfortable.00
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Company's official reply
October 15, 2022, 12:06 am
Hello Kirk, thank you somuch for your kind review, wereally appreciateit.
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Ольга Б.
September 1, 2022, 7:08 pm
Цены приемлемы. Персонал вежливый.
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Company's official reply
September 2, 2022, 7:20 pm
Hello Ольга, thank you for your positive review!
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Laura A.
August 6, 2022, 6:30 pm
My experience was wonderful the staff made sure Iwas confortable and everything looked maintained. Overall itwas great thankyou.
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Company's official reply
August 12, 2022, 2:15 am
Hello Laura, thank you for your positive review!
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Arch S.
August 2, 2022, 9:49 pm
Update: What Ilearned from mydoctor today iseven more shocking. The doctor had “NEVER” asked for contrast. SimonMed was unnecessarily going touse contrast onmyson. Glad myhusband walked out that day because ifcontrast was going tobe used--we had other pending MRI orders. Now what Ilearned isthat our doctor doesn't need the contrast. Second--this person who isresponding here tonegative posts does sofor fishing information. They have nointention ofoffering better customer service or help. Iwould bevery wary ofSimonMed. Looks like ithas been purchased recently byanother group. You could begetting contrast without proper instructions such donot eat for 4hours before the exam orcheck your kidney function (if there are doubts). This isnot aresponsible medical facility.
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Very frustrating experience scheduling anMRI. Myson's doctor referred usto this facility for asinusMRI. After reaching there, they told usthat the request required injecting acontrast (we recently found out this isfalse--the doctor never asked for contrast). Ifcontrast was going tobe administered anyway, wehad other MRI requests from other doctors which wewanted tomerge. Myhusband clearly told the facility toleave abig enough slot for 3MRIs with and without contrast. This was 3weeks inadvance. They told him “not toworry, the whole day isfree--we will leave along enough slot.” Wewere traveling inbetween tothe UKand myhusband called the facility again from UKconfirming along slot was left. They said yes--this was just 4days before the scheduled appointment.We then connected with all the other doctors and got the additional MRI orders but just aday before the facility told usthat they now have apatient booked right inthe middle ofmy son's 2-hr appointment.
My husband has his entire schedule atoffice worked out for this appointment and frustrating enough this will beour third attempt with SimonMed. It's not aminor inconvenience when the medical facility islocated miles away and they make noproactive effort tounderstand the exact order and schedule responsibly.
The phone agent was helpful but extremely talkative and not once was heapologetic about the fact that SimonMed had screwed upour confirmed schedule atthe last minute. Coming fromUK, one could see how screwed upwe are incustomer service intheUS. Noapologies here and blame the customer/patient asif itis their fault. Myoriginal appointment was most convenient for meand had everything gone asplanned--SimonMed would get a5-star review. Iwill besure togive this feedback toour doctor who sent usthere.
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Company's official reply
July 28, 2022, 2:29 am
Hello Arch, weare sorry tohear this and appreciate you taking the time toshare. Please email info@simonmed.com sowe may reach out toyou. Thankyou.
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Jason l.
July 30, 2022, 6:15 pm
Friendly, prompt and professional staff. Irefer everyone toSimonMed for any imaging services.
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Company's official reply
August 8, 2022, 7:30 pm
Hello Jason, weappreciate your positive review, thankyou.
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Dale N.
July 20, 2022, 3:58 pm
Excellent care intimely fashion
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Company's official reply
July 22, 2022, 9:48 pm
Hello Dale, thank you for your positive review!
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Limor G.
June 25, 2022, 9:12 pm
I had not sogood experience, next time Iwill choose different location, the front desk representative was great, the nurse who actively took the exam have alot toimprove.
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Company's official reply
June 28, 2022, 1:58 am
We thank you for bringing this toour attention sowe have the opportunity toreview and provide re-training where necessary. Ifyou have any other concerns, please feel free toreach out toinfo@simonmed.com where wecan gather further information.
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Elvin M.
June 21, 2022, 9:04 pm
They have worst service.They never confirm you doctor fax ornumber and sending randomly the reports.They are not helpful atall.
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Company's official reply
June 21, 2022, 10:17 pm
Hello, thank you for taking the time toleave usa review, westrive toprovide appropriate communication and appreciate you sharing this feedback sowe may follow upinternally. Thankyou.
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Jim O.
June 21, 2022, 1:59 am
Very efficient, supportive, and ontime. They forgot toprovide mewith adisc ofthe MRI scan which should bedone for each client without making arequest.
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Company's official reply
June 23, 2022, 1:42 am
HelloJim, thank you for your positive review!
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Jirina L.
June 15, 2022, 10:10 pm
I was very stressed and nervous toget myMRI done- since Iam claustrophobic and already had tocancel one app week prior. The technician was sonice and understanding. Hemade mefeel good and comfortable. Surprisingly, tome, Iwas able tohave myMRI done and don't have torepeat itagain.
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Company's official reply
June 16, 2022, 1:59 am
Hello Jirina, thank you for your positive review!
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Art F.
June 5, 2022, 6:04 pm
Very polite receptionist very nice workers. Only issue was waiting for half hrin waiting room but everything else was great
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Company's official reply
June 7, 2022, 9:18 pm
Thank you for the positive reviewArt, weappreciateit.
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Average rating- 4.0based on92 reviews and135 ratings
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- SimonMed Imaging - Mountain view
