Information Technology - Elizabeth City State University (2024)

  • End-User Support Services
  • Email/Domain Account Services
  • Self-Service Banner
  • Self-Service Password Portal
  • WI-FI
  • BYOD Self-Service Portal
  • LinkedIn Learning - A Free Student Resource
  • Microsoft Office 365
  • Duo
  • SpectrumU
  • IT Support / Help Desk Requests

The Division of Information Technology (DIT) provides integrated technology services and support for the Elizabeth City State University campus in four functional areas: Administrative Computing, Client Services, Information Security, and Network Services. DIT is committed to providing a reliable, cost effective, and quality service to the university community in support of ECSU’s mission.

End-User Support Services

DIT provides access to technology resources for students to support their general academic efforts. Current students are provided a student ID number and an email/domain account also known as VikingOne to access Self-Service Banner (SSB), email, Viking Wi-Fi, and other university online resources such as LinkedIn Learning, Blackboard, and E4U. Accounts are automatically created upon admission to the university.

Email/Domain Account Services

Each student has access to a free email account to conduct their ECSU business. Accounts are created upon admission to the university and can be accessed on or off campus through the ECSU website at To access your email account from the web:

  1. Go to the ECSU website.
  2. Select “Email” from the top menu.

Self-Service Banner

Self-Service Banner (SSB) is an online system that allows students to view and modify course schedules, register for classes, review grade history, billing, and financial aid information.

To access SSB:

  1. Go to the ECSU website.
  2. Select “Banner” from the top menu.
  3. Select “Self-Service Banner (SSB) Login”
  4. Use your VikingOne credentials to log in. Your username is the first part of your ECSU email before the @ symbol, and the password is the one you created.

Self-Service Password Portal

ECSU students and employees can manage their passwords through the Self-Service Password Reset Portal. Faculty, staff and students must use the self-service password portal to reset their password. It is required that everybody registers their ECSU account in the password portal and establishes a profile by answering a set of security questions. The questions are personal and only you should know the answers.

Once completed, you can reset your own password from anywhere you have internet access.

The helpdesk is no longer able to reset individual passwords. The Password Portal is located at:


At ECSU, indoors and out, nearly every square inch close to buildings provides access to the wireless network. To gain access to the network for the first time, use your VikingOne credentials.

BYOD Self-Service Portal

The Bring Your Own Device (BYOD) self-service portal allows students to register and connect up to 5 of their personal devices to the campus Wi-Fi that do not support username authentication, such as Smart TV’s and gaming consoles.

To access the ECSU BYOD Self-service portal:

  1. Go to the ECSU website.
  2. Select “Inside ECSU” from the top menu.
  3. Select Information Technology.
  4. Select BYOD Portal.

LinkedIn Learning - A Free Student Resource

To achieve your student and personal goals, take advantage of LinkedIn Learning. LinkedIn Learning is a leading online learning platform, provided free for ECSU students, featuring thousands of skill topics in:

  • Advanced study skills
  • Business skills
  • Safe Internet skills
  • Technology skills
  • Creative skills
  • Internet Safety for Students

Use your VikingOne username and password to login at:

Microsoft Office 365

Microsoft 365 has all the familiar Office apps and more in one place. ECSU offers its students and employees access to the Microsoft Office suite in the cloud. Share your files with fellow students, professors, and colleagues to collaborate in real time or at your convenience.

Faculty, staff and students can download the Office 365 software om up to 5 personal devices without additional costs.

Office 365 can be accessed by one of three ways:

Option 1: You can visit the ECSU / MS Office portal at

Option 2: Go to and log in with your ECSU credentials.

Option 3: Through your ECSU Email account (waffle in the top left-hand corner of email) then click all apps



ECSU has mandated that all students, faculty and staff be enrolled into its two-factor authentication (2FA) solution: Duo Security. Duo prevents up to 98 percent of all phishing attacks by making it extremely difficult for a hacker to breach your account. Duo “double-checks” your identity by requiring you to log in with a password and then enter a numeric code or respond to a notification on your smartphone.

Duo Self-Enrollment & Support

  • Follow the enrollment instructions and support documentation on the DUO website:
    1. Go to the ECSU website.
    2. Select “Inside ECSU” from the top menu.
    3. Select Information Technology
    4. Select Duo



SpectrumU is a video streaming service offered to our on-campus residents through Housing and Residence Life. Residents use their VikingOne username and password to obtain access to 130 live channels and over 7,000 hours of On-Demand content including HBO and ESPN.

When connected to the Elizabeth City State University wired or wireless network, SpectrumU allows on-campus residents have access to our expanded channel lineup and stream On-Demand content. When not connected to the campus network you are still able to use the service, but some content will be unavailable.

Downloading Apps

The SpectrumU app is available for smartphones, tablets, computers and certain smart TVs. To download the SpectrumU app you can visit the Apple App Store, Google Play Store or Amazon App Store to download SpectrumU. To avoid finding the SpectrumTV app, which is a separate app, residents should search for “SpectrumU,” not just “Spectrum”.

Here is a list currently supported devices. An App for Xbox is expected in 2021.

  • All major Android™ smartphones and tablets running Android™ 5 or above
  • Apple TV, iPhone, iPad or iPod touch running iOS® 11 or above
  • Kindle Fire Phone, all Kindle Fire models except for the first-generation model
  • Mac: Safari 7 or newer, Firefox 45 or newer or Chrome 43 or newer
  • PC: IE 11, Chrome 43 or newer, Firefox 45 or newer or MS Edge 12 or newer

Watching on PC

To watch using your computer go to, be sure to then click the “Sign into SpectrumU” button at the bottom of the page. On the next screen you will then enter as the school domain. You will then log in using your ECSU ID and password.

IT Support / Help Desk Requests

Students can use the Helpdesk ticketing system to request IT assistance.

Using this system improves the efficiency of communication with each of you. Go to: Once you submit your ticket, you will receive an email that confirms we have received your request.

For additional support, contact the DIT Help Desk at or call 252.335.3532 Monday through Friday from 8 a.m. to 5 p.m., excluding campus holidays.

For more information about Division of Information Technology, please visit

Information Technology - Elizabeth City State University (2024)
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